2024

Berin Kocabas

Berin Kocabas

Pawsapp

Pawsapp

Service

Mobile

B2C

As the sole product designer, I partnered with the app owner to transform a rough concept into a fully realized on-demand dog walking app tailored for busy urban pet owners. Focusing on speed, trust, and transparency, I mapped out a streamlined information architecture and clear user flows to separate the essential booking paths from secondary features. By prioritizing a frictionless core booking journey, I ensured that users juggling tight schedules could effortlessly and confidently arrange last-minute care for their pets without unnecessary cognitive load. The resulting design system balances operational efficiency with emotional reassurance, utilizing a bold orange for quick actions alongside warm neutrals to convey a sense of reliability and friendliness. Through carefully crafted components, linear workflows like the "Instant Walk," and an onboarding experience grounded in authentic imagery, I created an approachable and highly functional interface. By making deliberate design tradeoffs that favored clarity and speed over extensive customization, I successfully delivered a scalable, trustworthy product fully prepped for development.

As the sole product designer, I partnered with the app owner to transform a rough concept into a fully realized on-demand dog walking app tailored for busy urban pet owners. Focusing on speed, trust, and transparency, I mapped out a streamlined information architecture and clear user flows to separate the essential booking paths from secondary features. By prioritizing a frictionless core booking journey, I ensured that users juggling tight schedules could effortlessly and confidently arrange last-minute care for their pets without unnecessary cognitive load. The resulting design system balances operational efficiency with emotional reassurance, utilizing a bold orange for quick actions alongside warm neutrals to convey a sense of reliability and friendliness. Through carefully crafted components, linear workflows like the "Instant Walk," and an onboarding experience grounded in authentic imagery, I created an approachable and highly functional interface. By making deliberate design tradeoffs that favored clarity and speed over extensive customization, I successfully delivered a scalable, trustworthy product fully prepped for development.

Scope

Manage the end-to-end experience for a dual-sided dog-walking marketplace — using competitor analysis to define the right features — so busy urban pet owners can book trusted local walkers quickly and confidently.

Role

Freelance Product Designer

Timeline

2024

The Problem

Finding a trustworthy dog walker at short notice is stressful and opaque — owners can't easily verify who's caring for their pet or follow a walk in real time.

Approach

Information Architecture

I mapped a streamlined information architecture and clear user flows, separating the essential booking paths from secondary features.

Frictionless Booking

I prioritised a fast core booking journey — the “Instant Walk” — so owners juggling tight schedules can arrange last-minute care confidently.

A Trustworthy Design System

I balanced operational efficiency with emotional reassurance, using a bold orange for quick actions alongside warm neutrals and authentic imagery.

Solution

Delivered a scalable, trustworthy booking product — balancing operational efficiency with emotional reassurance — fully prepped for development.

Dual-sided booking marketplace

Competitor analysis to prioritise the right features

Frictionless “Instant Walk” booking flow

Success metrics defined with stakeholders

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© 2026 Berin Kocabas

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Web & Mobile Experiences

© 2026 Berin Kocabas

Product Designer

Web & Mobile Experiences

© 2026 Berin Kocabas