2024
Service
Mobile
B2C

Scope
Manage the end-to-end experience for a dual-sided dog-walking marketplace — using competitor analysis to define the right features — so busy urban pet owners can book trusted local walkers quickly and confidently.
Role
Freelance Product Designer
Timeline
2024
The Problem
Finding a trustworthy dog walker at short notice is stressful and opaque — owners can't easily verify who's caring for their pet or follow a walk in real time.
Approach
Information Architecture
I mapped a streamlined information architecture and clear user flows, separating the essential booking paths from secondary features.


Frictionless Booking
I prioritised a fast core booking journey — the “Instant Walk” — so owners juggling tight schedules can arrange last-minute care confidently.


A Trustworthy Design System
I balanced operational efficiency with emotional reassurance, using a bold orange for quick actions alongside warm neutrals and authentic imagery.
Solution
Delivered a scalable, trustworthy booking product — balancing operational efficiency with emotional reassurance — fully prepped for development.

Dual-sided booking marketplace

Competitor analysis to prioritise the right features

Frictionless “Instant Walk” booking flow

Success metrics defined with stakeholders








